Tanya T. LuBom

18200 Westfield Pl Dr. Apt #336

Houston, TX 77090

Cell: (951) 837-7404

Email: tanyalubom@outlook.com

 

OBJECTIVE: Seeking a position with a well established company where I can achieve growth while making a positive contribution to the organization.

 

PROFESSIONAL EXPERIENCE:

 

RioTel Telecom - Houston, TX

Network Provisioner II

August 2014-present

 

·  Responsible for provisioning installations, disconnects, change, and move orders (ASR’s) to various LECs/CLECs (ICO) for private line and switch access across the regions.

·  Provisioning experience with T1/DS-1, DS-3, OC-x, Fast Ethernet (100BASE-T, 100BASE-FX), Gigabit Ethernet (GbE) (1000BASE-SX, 1000BASE-LX, 1000BASE-ZX), and 10GbE.

·  Managed and monitored delivery of circuits and escalated on all past due orders to the appropriate vendor.

·  Worked with the Accounting department to resolve circuit billing discrepancies.

·  Provided weekly updates to area region Directors and Managers on the progress of all cell site installations.

·  Coordinated site visits with technicians and vendor for all new and existing sites.

 

Tarr, Incorporated, San Diego, CA

Customer Service Specialist

April 2014-August 2014

 

·  Handled customer inquiries, complaints, billing questions, and payment extension request.

·  Provided information to customers on lost shipments and placed follow-up phone calls to confirm delivery of their products.

·  Updated customer billing information to ensure billing is correct and products are delivered on time.

 

Systems, Solutions, and Services, LLC (SSNS)-Renton, WA

Network Circuit Provisioner-(Remote)

April 2010-March 2013

 

·  Responsible for provisioning installations, disconnects, change, and move orders (ASR’s) to various LECs/CLECs (ICO) for private line and switch access across the regions.

·  Managed and monitored delivery of circuits and escalated on all past due orders to the appropriate vendor.

·  Worked with the Accounting department to resolve circuit billing discrepancies.

·  Provided weekly updates to area region Directors and Managers on the progress of all cell site installations.

·  Coordinated site visits with technicians and vendor for all new and existing sites

 

Apex Systems, Inc. Bellevue, WA

Network Circuit Provisioner-(Verizon Wireless)

Dec. 2007-April 2010

 

·  Responsible for submitting orders (ASR’s) to LECs (Local Exchange Carrier) for switch access and private line services for WA, OR, and ID regions.

·  Monitored delivery of circuits and escalated on all past due orders to the appropriate vendor.

·  Worked closely with the Accounting department to resolve circuit billing discrepancies.

·  Emailed weekly Excel spreadsheets for distribution to Network Directors, Switch-Engineering, Real-Estate, and Network Operations on the progress of all cell site installations.

·  Coordinated site visits with technicians and vendor for all new build sites.

·  Responsible for adding TSP codes on 20% of the network to Homeland Security for circuit restoration in case of natural disasters.

 

Holaday Parks, LLC, Tukwila, WA

Dispatch Coordinator

May 2007-Nov 2007

·              Dispatch Technician’s to customer sites for HVAC installations and repair.

·              Provided quotes and scheduled routine maintenance for all contract customers.

·              Ordered parts for customer delivery for maintenance upgrades

·              Submitted service work orders into the system and created weekly schedules for all technicians. Provided support to customers for any issues related to their maintenance service.

 

Goodman Networks, Inc, Tacoma, WA

Central Office Tester (AT&T Mobility)

Sept 2005-Dec. 2006

·  Tested and accepted T3’s/T1’s using Centest and T-Berd equipment.

·  Provided loop back testing on existing T1’s to establish SMLC (Serving Mobile Location Center) connectivity from an LMU at a cell site.

·  Updated work orders in CTS and opened trouble tickets with the LEC on any circuit issues.

·  Tested and troubleshoot True position E911 systems.

 

Oxford International Corp, Bellevue, WA

Network Circuit Provisioner (Western Wireless/Alltel)

March 2005-Sept. 2005

·  Responsible for submitting orders (ASR’s) to LECs for switch access and private line services for WA and OR regions.

·  Monitored delivery of circuits and escalated on all past due orders to the appropriate vendor.

·  Worked closely with the Accounting department to resolve circuit billing discrepancies.

·  Coordinated site visits with technicians and vendor for all new build sites and existing sites for circuit installations.

 

 

EDUCATION:

 

Attended University of Phoenix, (2010-2013), BS-Information Technology with Concentration in Networking and Telecommunications.

 

SKILLS:

 

ASOG/Bellcore standards, Centest 650, Granite (XNG) Systems, Tellabs 5500, MetaSolv/TBS, InSite, Microsoft Office Products (Excel/Word/PowerPoint), CTS/Remedy, TSP, Data-Entry/Alpha-Numeric, and LEC/CLEC (ICO) ordering systems.

 

 

References available upon request